TERMS & CONDITIONS
Guests may make normal use of bedrooms and facilities at Nanteos mansion and are required to be considerate of other guests and the historic nature of the building. All special breaks and events are subject to availability and can be withdrawn at any time.
Guests shall be obliged to pay the agreed remuneration plus any extra amounts that have arisen from the use of special services by the Guest and/or the ompanying guests plus any applicable VAT by the date of departure at the latest.
Nanteos Mansion shall not be obliged to accept foreign currencies. If we accept foreign currencies, such shall be accepted at the current price if possible. If Nanteos Mansion accepts foreign currencies or cashless means of payment, the Guest shall pay any associated costs, e.g. for inquiries with credit card companies, telegrams etc.
The Guests shall be liable for any damage caused by themselves or their Guests or any other persons that receive the services of Nanteos Mansion with the knowledge or in accordance with the intention of the Guest.
If the Guest refuses to pay or is in arrears with the agreed remuneration, Nanteos Mansion shall be entitled to make use of the legal right of retention of items brought along by the Guest or their guests . Furthermore, Nanteos Mansion shall be entitled to make use of this right of retention or lien in order to secure its claims under the Accommodation Agreement, particularly for catering, other expenses made for the Guest and for any kind of damage claims.
If services are requested in the room of the Guest or during unusual times of the day (after 9.00 p.m. and before 7.00 a.m.), Nanteos Mansion shall be entitled to charge an extra remuneration. However, such extra remuneration shall be indicated on the price board for the room.
Nanteos Mansion shall be entitled to issue invoices or interim invoices for its services at any time.
Nanteos Mansion shall be obliged to provide the agreed services to an extent that complies with its standards.
Nanteos Mansion will charge extra for services requested , such as the provision of room service, cots, beauty treatments, spa treatments etc. All services will be priced separately on the price list.
Nanteos Mansion shall be liable for the items brought along by the Guest . Nanteos Mansion shall only be liable if the items have been handed over to the Manager or the persons authorised by the Manager or deposited in a place assigned by such or intended for such purpose. Unless Nanteos Mansion provides other evidence, the Nanteos Mansion shall be liable for its own fault or the fault of its vicarious agents and visitors. Nanteos Mansion shall only be liable up to the amount specified in law on the liability of landlords. If the Guest or their Guests fail to immediately comply with Nanteos Mansion's request to deposit their items in a special deposit, Nanteos Mansion hall be released from any liability. The amount of any liability of Nanteos Mansion shall be limited to a maximum of the sum insured under the third-party liability insurance of Nanteos Mansion. Any fault of the Guest shall be taken into account. Nanteos Mansion may not be held liable for slight negligence. In such event, the burden of proof to show the fault shall lie with the Guest. No consequential or indirect damage and no loss of profit shall be reimbursed.
Nanteos Mansion shall only be liable for valuables, money and securities up to an amount of currently £750. Nanteos Mansion shall only be liable for any exceeding damage in the event it has accepted such items for deposition knowing their quality or in the event the damage has been caused by itself or its vicarious agents.
Nanteos Mansion may refuse to deposit valuables, money and securities if the items are significantly more valuable than those usually handed over for deposition by the guests of the accommodating establishment.
In each event of deposition, liability shall be excluded if the Guest fails to immediately notify Nanteos Mansion of the occurred damage. Furthermore, such claims shall be asserted in court within three years from their knowledge or possible knowledge to the Guest; otherwise, the right shall become extinct.
Animals may only be brought to the Nanteos Mansion with the prior consent of the Manager and against extra remuneration. The Guest bringing along an animal shall be obliged to properly keep and/or supervise such animal during their stay or to have it kept and/or supervised by a qualified third party at their own expense.
The Guest bringing along an animal shall have an according animal liability insurance and/or personal liability insurance that covers any potential damage caused by animals. Evidence of such insurance shall be provided to Nanteos Mansion upon request.
The Guest and/or their insurance company shall be jointly and severally liable towards Nanteos Mansion for any damage caused by the animals brought along. Such damage shall particularly also include any compensation to be paid by Nanteos Mansion to third parties. Animals shall not be permitted to enter the restaurants and morning room (except guide dogs).
Only specific bedrooms will be allowed to contain animals at the discretion of the proprietor.
Nanteos Mansion shall not be obliged to prolong accommodation stays ,this is at the Manger's discretion.
If the Guest is prevented from leaving the accommodating establishment on the date of departure since all ways of travel are blocked or unusable due to unforeseeable extraordinary events (e.g. extreme snowfall, floods etc.), the Accommodation Agreement shall automatically be renewed for the duration of such prevention from departure. The remuneration to be paid for this period may only be reduced if the Guest is unable to fully use the offered services of the accommodating establishment due to the extraordinary weather conditions. Nanteos Mansion shall be entitled to charge as a minimum the remuneration corresponding to the price usually charged in the low season.
Termination of the Accommodation Agreement - Early cancellation
If the Accommodation Agreement has been made for a definite term, it shall end upon the expiry of such term.
If the Guest leaves prematurely, Nanteos Mansion shall be entitled to charge the total agreed remuneration. Nanteos Mansion shall deduct anything saved due to the failure to use its scope of services or maintained by letting the booked rooms to other guests. Such savings shall only be deemed to exist if the capacities of the accommodating establishment are fully used upon the Guest's failure to use the booked rooms and the room can be let to other guests due to the cancellation by the Guest. The burden of proof to show that savings have been made shall lie with the Guest.
Upon the death of a Guest, the Agreement with Nanteos Mansion shall become extinct.
If the Accommodation Agreement has been made for an indefinite term, the Parties may terminate the Agreement by 10.00 a.m. of the third day preceding the intended end of the Agreement.
Nanteos Mansion shall be entitled to terminate the Accommodation Agreement with immediate effect for important reasons, particularly if the Guest
a) makes significantly adverse use of the rooms or makes their stay intolerable for the other guests, the owner, its vicarious agents or the third parties staying at the accommodating establishment due to ruthless, offensive or otherwise highly improper conduct or commits an act against property, morality or physical safety towards these persons that is subject to penalty;
b) suffers of a contagious disease or a disease the duration of which exceeds the term of accommodation or otherwise is in need of care;
c) fails to settle the presented invoices when they become payable within a reasonably set period (3 days).
If a Guest gets sick during their stay at Nanteos Mansion, Nanteos Mansion shall arrange for medical care at the request of the Guest. In the event of imminent danger, Nanteos Mansion shall arrange for medical care even without the special request of the Guest, particularly if this is necessary and the Guest is unable to do so themselves.
As long as the Guest is unable to make decisions or it is not possible to contact the family of the Guest, Nanteos Mansion shall arrange for medical care at the expense of the Guest.
However, the extent of such care shall end as soon as the Guest is able to make decisions or their family has been informed about the sickness.
Nanteos Mansion shall particularly be entitled to damages from the Guest or, in the event of their death, their successors for the following expenses:
a) unsettled medical costs, costs for ambulance transports, drugs and medical aids
b) room disinfections that have become necessary,
c) linen, bed sheets and bed furnishing that have become unusable, or otherwise the disinfection of thorough cleaning of all of these items,
d) restoration of walls, furniture, carpets etc. if such have been contaminated or damaged in relation with the sickness or death,
e) rent for the room, provided that it has been occupied by the Guest, plus any days during which the rooms are unusable due to disinfection, vacation etc.,
f) any other damage incurred by Nanteos Mansion.
If the Accommodation Agreement has been made with a Guest that is a Consumer who has their domicile in a member state of the European Union , Iceland, Norway or Switzerland, the court that is competent for the domicile of the Consumer in the event of actions against the Consumer in the relevant matter shall have exclusive jurisdiction.
Any declarations shall be received by the other party by the last day of the time limit (12.00 midnight).
Nanteos Mansion shall be entitled to offset any of its claims against claims of the Guest. The Guest shall not be entitled to offset any of its claims against claims of Nanteos Mansion unless Nanteos Mansion is insolvent or the Guest's claim has been established by a court or acknowledged by the Nanteos Mansion.
If any gaps arise in relation with the Agreement, the applicable legal provisions shall apply.
If you do not cancel a guaranteed room up to 21 days prior to arrival, you will be charged for 1 night's accommodation per room booked. Our group policy will apply if you reserve 4 or more rooms (please contact us for further details).
"The Accommodation Agreement shall be deemed entered into upon the acceptance of the Guest's order by Nanteos Mansion and receipt of the agreed deposit.A deposit equal to the first night will be collected from your credit/debit card. Deposits are not refundable within 21 days of the date of the agreed stay. In the event of cancellation, your deposit will be lost. We recommend you consider taking holiday insurance in case you have to cancel your holiday due to unforeseen circumstances."
If the guest does not pay a deposit of one night's accommodation in advance of their stay the room may be let to others who choose to pay a deposit in advance.
If the Guest has made a deposit, the rooms shall be deemed reserved until 11.00 a.m on the day following the agreed date of arrival at the latest. If a deposit to the amount of more than four days has been made, the obligation to accommodate the Guest shall end on 11a.m. on the fifth day.
The Guest may rescind the Accommodation Agreement by means of a unilateral declaration by 21 days before the agreed date of arrival of the Guest without being liable to pay a cancellation fee.
If the Guest is prevented from arriving at Nanteos Mansion on the date of arrival since this is impossible due to unforeseeable extraordinary events (e.g. extreme snowfall, floods etc.), the Guest shall not be obliged to pay the agreed remuneration but will pay a cancellation fee of one night's accommodation.
The obligation to pay the remuneration for the booked stay shall revive as soon as the arrival becomes possible again provided that it becomes possible within three days.
Nanteos Mansion may provide the guests with adequate substitute accommodation (of the same quality) provided that this is reasonable for the Guest, particularly if the difference is insignificant and objectively justified.
An objective justification shall, for example, be deemed given if the room(s) has (have) become unusable, guests that have already been accommodated prolong their stay, the establishment is overbooked or this becomes necessary due to other important operational activities.
Any extra expenses arising from such substitute accommodation shall be paid by Nanteos Mansion.
Rates shown are the total per room per stay, and include vat and breakfast. Extra beds in suites will be charged on a per person basis.
Dogs may only be brought to the Nanteos Mansion with the prior consent of the Manager and will be charged at £5 per night each.
Dogs shall not be permitted to enter the restaurants and morning room (except guide dogs).
Only specific bedrooms will be allowed to contain animals at the discretion of the proprietor.
Whilst we love dogs unfortunately some guests may be allergic to dog hair.
Dogs are disturbed by unusual noise and may keep yourselves or other guests awake at night.
The Guest bringing along a dog shall be obliged to properly keep and/or supervise it during their stay or to have it kept and/or supervised by a qualified third party at their own expense.
The Guest bringing along a dog shall have an according animal liability insurance and/or personal liability insurance that covers any potential damage caused by animals. Evidence of such insurance shall be provided to Nanteos Mansion upon request.
The Guest and/or their insurance company shall be jointly and severally liable towards Nanteos Mansion for any damage caused by the dog(s) brought along. Such damage shall particularly also include any compensation to be paid by Nanteos Mansion to third parties.
Guests shall be entitled to move into the bedrooms from 2.00 p.m. on the agreed date of arrival
The bedrooms shall be vacated by the Party by 11.00 a.m. on the date of departure. Nanteos Mansion shall be entitled to charge another day if the bedrooms are not vacated in time.
Bags will be held at no charge in reception if you wish to stay longer on your day of departure.
We charge an additional £35 per night for children up to the age of 17, £15 for children under 5, £15 per night to arrange a cot, £70 per adult over age 17 wanting to share a double room with two other guests.
Please mention if you have any special requirements. We have a choice of feather or synthetic pillows; can cater for different dietary needs or can offer guided walks, make bookings at the theatre or our restaurant or provide champagne or flowers in your room. We can provide a visit by a spa or aromatherapy specialist or a beautician or hair stylist. We can book a round of golf for you at Penlanlas Golf Course around the corner. We are pleased to be at your service.